ITIL real-time management bpm software ITIL / IT Infrastructure Library service management, best practice, help desk, It service management What is ITIL? With FirstSTEP linked to Unicenter TNG it becomes possible to achieve real time monitoring of business processes and to manage IT in regard to actual changes in business processes. This is called ITIL. The two bottom layers of the hierarchy consist of the organizational infrastructure, business units and their enabling assets – resources, people (including their skill sets and experiences – their “know-how”), technology, machinery, etc. Connecting the strategic layers to the enabling ones are the management delivery mechanisms, the business processes and the ITIL. Processes are the most effective way to manage an organization at any level and ultimately CEO - Strategic - Business Processes An organization structure or ITIL can be represented in the form find the Chief Executive Officer, managing the Enterprise Directly supporting the CEO is the strategic management plans, including setting multi-disciplinary set of goals