Information Services Specialist

Department Library and Museums - Information Services & User Engagement

Salary range $51,821.52 to $70,382.74

Hours per week 35

Grade 8

Posted date November 29, 2024

Closing date December 11, 2024

Position Type Full Time - Operating Funded

Description

This position is a part of the Non-Academic Staff Association (NASA).

This position has a term length of one year plus a day and offers a comprehensive benefits package which can be viewed on our Benefits Overview page .

Location - This role is in person. Work primarily takes place at North Campus, Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people -- from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more .

Working for the Library and Museums - Information Services & User Engagement

The Library offers an integrated service desk model for providing reference and information services, circulation/borrower services, and technology support services. The Library operates in a highly electronic environment with collections and services in support of the research, teaching and information needs of students, faculty and staff.

Position Summary

Reporting to the Operations Lead at Cameron Library, the Information Services Specialist is part of a dynamic and collaborative IS-UE team, whose mission is to find solutions for library users, while contributing to the provision of welcoming services. Information Services Specialists work to collaborate effectively with people of diverse cultures, and with varying levels of comfort with the academic setting.

Duties

• Provides reference and information services to students, faculty and the general public, at a service point, either in person or using our virtual reference platform (real time chat and email ticketing system), or by phone.
• Provides circulation/borrower services, including charging out and renewal of library materials, and uses the online circulation module of the integrated library system to provide client account services; interprets and applies policies accurately and consistently; contributes to the updating and writing of policies and procedures
• Assists users in discovery: finds information using current and emerging library discovery systems and print research tools; provides point-of-need instruction.
• Assist library users with a wide range of e-book and database platforms, and accurately advises library users on access privileges
• Assists clients with technology-related questions and problems, including troubleshooting hardware/software problems and initiating a course of action to provide solutions.
• Applies policies and follows procedures that contribute to the security and safety of the library facility; opens/closes the Library.
• Provides support for 3D print service at Cameron Library which includes reviewing 3D model submissions for integrity and scope, scheduling, setting up, running and monitoring 3D print jobs, tracking print requests and providing basic day-to-day troubleshooting.
• Other responsibilities may include: online learning objects development; collections support; Library committee work, various project work, training and administration support; facilities responsibilities; and engagement/outreach.

Qualifications

• Two years post-secondary education is required; a Library and Information Technology Diploma is strongly preferred
• A minimum of two years of experience in providing information services in a library is required
• Demonstrated aptitude for working in an electronic environment required
• Familiarity with library discovery services/integrated library systems such as EBSCO Discovery, SirsiDynix Symphony (Workflows), and other discipline-related electronic and print resources is desirable

The successful candidate will have:

• Strong customer service, communication and organization skills
• A positive, enthusiastic attitude, a proactive approach to work and the ability to adapt quickly to changing priorities and environments
• The ability to work both independently and collegially in a team environment
• The ability to continually learn and share knowledge with staff and users
• The ability to communicate and interact effectively in a culturally diverse environment
• Demonstrated commitment to professional learning and development

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.

Note: This opportunity will be available until midnight December 11, 2024, Edmonton, Alberta local time.