Operations Manager

Date Posted: 03/26/2026
Req ID:47472
Faculty/Division: UofT Mississauga
Department: UTM: Parking
Campus: University of Toronto Mississauga (UTM)
Existing Vacancy: Yes

 

Description:

U of T Mississauga--the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region--is one of the world’s great catalysts of human potential.

 

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

 

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.

 

Position Summary

Working largely independently as part of the senior management team, and under the general direction of the Assistant Director, Hospitality Operations, the incumbent is responsible for the provision of parking services to ensure efficiency and effectiveness of operations at the UTM campus. Responsible for guiding, supporting and providing direction for all parking and transportation operations, financial management, budgeting, procurement, facilities, maintenance, contracts and programs. The Operations Manager is responsible for planning, maintaining and improving parking and transportation facilities as the campus grows.  Responsible for hiring, orientation, and management of all full-time staff and all casual and temporary staff supporting these operations. Responds to community needs and customer concerns, human resources and supports long-term strategic planning. 

 

Minimum Qualifications Required

 

EDUCATION

Post secondary education required; university degree preferred. Education in business management, planning, transportation or a related field or acceptable equivalent combination of education and experience. Obtained MLEO certification from the City of Mississauga is an asset.

 

EXPERIENCE

Three to five years considerable experience in the field of parking and transportation administration, preferably within a university/college community. Experience advising senior administration and various other managers. Knowledge of the University an asset. Experience and demonstrated expertise with parking and transportation equipment and computer software used to administer and manage programs and functions. Experience managing staff in a unionized environment. Experience managing contracts an asset. Experience developing budgets an asset.

 

SKILLS

Ability to prioritize workload in a fast-paced customer service environment. Ability to work in stressful situations and meet deadlines. Multitasking skills mandatory. Strong communications skills and knowledge of parking management required. Tact, sensitivity and diplomacy. Must possess the ability to both give direction to staff and take direction from senior management. Proficiency with Microsoft Office suite. Excellent interpersonal and oral and written communication skills. Excellent problem-solving skills. Strong conflict resolution skills. Knowledge of parking software (i.e. AIMS, LPR, pay-by-plate) and signage software.

 

OTHER

Ability to manage conflicting and competing priorities and deadlines. Ability to provide excellent customer service in a sensitive environment. Ability to work both independently and with teams. Knowledge of FIPPA and of confidential document and information management.

 

Demonstrated ability to establish and maintain strong client relationships, and a demonstrated commitment to providing excellent customer service and continuous improvement for parking and transportation, in a complex and changing higher education environment.

 

Must be in possession of a Provincial Class "G" driver’s license in good standing.

 

 

Closing Date: 04/07/2026,11:59PM ET
Employee Group: Salaried 
Personnel Subarea:PM
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 2 -- Hiring Zone: $83,560 - $97,486 -- Broadband Salary Range: $83,560 - $139,264
Job Category: Hospitality

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see ?url=http%3A%2F%2Fuoft.me%2FUP&module=jobs&id=61667" target="_blank" rel="nofollow">?url=http%3A%2F%2Fuoft.me%2FUP&module=jobs&id=61667" target="_blank" rel="nofollow">http://uoft.me/UP .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careersutoronto.ca .

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