Financial Aid and Awards Officer

Date Posted: 03/17/2026
Req ID: 47381
Faculty/Division: Faculty of Information
Department: Faculty of Information
Campus: St. George (Downtown Toronto)
Position Number: 00059137
Existing Vacancy: Yes

 

Description:

 

About us:

The Faculty of Information at the University of Toronto is a research-led Faculty, educating the next generation of leaders in information scholarship and the information professions, both established and emerging. Our researchers and graduates are recognized for their innovation, experimentation, human-centred perspectives and commitment to community.

The Faculty, which will celebrate its centenary in 2028, has built on its heritage strengths in libraries, archives and museums to incorporate scientific and technological expertise from engineering, computer science, and other disciplines. At the same time, it has committed itself to applying social, political, and cultural perspectives from media arts, humanities, and social science to the study of information, technology, people and the relationships among them.

A top tier school, the Faculty of Information is consistently recognized globally for excellence in Library and Information Management by the QS World University rankings. The QS rankings include both Master’s and PhD level programs.

More background about the Faculty can be found on its website (ischool.utoronto.ca).

Your opportunity:

The Office of the Registrar and Student Services team is the student-facing administrative unit that consists of Recruitment and Admissions, Records and Enrolment, Registrarial, Financial and Advising Services as well as all Career Services. Reporting to the Assistant Dean, Registrarial and Student Services, the Financial Aid and Awards Officer is responsible for the financial advising, support and guidance for all undergraduate and graduate students at the Faculty of Information. Working closely with academic and career advisors, the incumbent provides financial and award support such as award and loan opportunities, workshops, educating and informing prospective and current students of available funding options, applications support, as well as sharing the potential consequences when students are unable to fulfill their financial obligations. Additionally, the Financial Aid and Awards Officer will provide leadership and support in awards creation, administration and communication.

As a member of the Registrarial and Student Service team, the incumbent will work collaboratively with the entire student services team, business office, advancement teams as well as colleagues across the university campus, while taking initiative to address specific student award or financial aid program and administrative issues with minimal direction.

Your responsibilities will include:

 

• Advising students on financial aid/award matters by probing and providing a range of options, possible outcomes and detailed information in various areas including but not limited to funding opportunities and resources, application policies/procedures and key deadlines
• Reviewing and approving student requests for fee deferrals, refunds, and appeals for exceptional cases
• Implementing plans to support the delivery of student financial aid and awards programs, analyzing processes and recommending changes for more efficient coordination of operations
• Assessing and making recommendations on student funding applications and the appropriate disbursement of funds, tracking and monitoring distribution of awards, and interpreting and applying academic and government financial aid rules to ensure students meet requirements
• Facilitating educational workshops and seminars in addition to developing learning outcomes for workshops and/or services
• Providing proactive support to individuals in distress and making referrals to specific university services
• Scheduling committee meetings, preparing for meetings (e.g. generating standard reports, assembling information packages, etc.), and providing advice to committees regarding financial awards allotments
• Updating and maintaining database records and following rules and procedural processes related to Freedom of Information and Protection of Privacy Act (FIPPA)

 

Essential Qualifications:

 

• Bachelor’s Degree or acceptable combination of equivalent experience
• Minimum four years of work experience providing financial aid and awards counselling in a post-secondary environment to graduate and/or undergraduate students from diverse backgrounds, preferably within a university registrar’s and student services office
• Knowledge of and experience interpreting and applying post-secondary and government financial aid programs, policies, and procedures
• Demonstrated ability to identify and assess systemic barriers that limit student access to financial aid
• Experience administering and assessing a high volume of grant, scholarship, and award programs in a complex post-secondary environment
• Experience monitoring and reconciling award accounts
• Experience developing and delivering presentations and workshops
• Excellent computer skills, including proficiency with Microsoft Word, Excel and database programs (e.g. student information systems such as ROSI/ACORN)
• Excellent oral and written communication skills with strong interpersonal skills and client-service orientation (e.g. students, faculty, staff, donors)
• Strong attention to detail, time management, organizational and problem-solving skills
• Familiarity with FIPPA (Freedom of Information and Protection of Privacy Act)
• Demonstrated ability to work within a team environment and also independently
• Demonstrated ability to maintain confidentiality, tact, and discretion

Assets (Nonessential):

 

• Experience with FIS (Financial Information System), and website management
• Familiarity with administrative systems/ databases (e.g. Online Admissions Application, Nolij, JOIN, Slate, Cube, FIS etc.), and Enrolment Services File Share
• Knowledge of University of Toronto policies and procedures

To be successful in this role you will be:

 

• Approachable
• Diligent
• Organized
• Resourceful
• Responsible
• Tactful
• Team player
• Thoughtful

 

Closing Date: 03/30/2026, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $81,312. with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.  
Job Category: Registrarial Services

 

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

 

A job description is available to USW Staff-appointed employeees upon request to the Professional Faculties HR Office.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see ?url=http%3A%2F%2Fuoft.me%2FUP&module=jobs&id=61345" target="_blank" rel="nofollow">?url=http%3A%2F%2Fuoft.me%2FUP&module=jobs&id=61345" target="_blank" rel="nofollow">http://uoft.me/UP .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careersutoronto.ca .

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